I performed various office management tasks, maintained relevant documents and files, worked on the development and implementation of new processes and procedures to increase efficiency, and decrease unnecessary costs. It is truly a pleasure for me to see a project successful and achieving established goals are the driving motivations for me. Please note these highlights: o Chosen by management to train newly hired agents and serve as a mentor, have new employees shadow me for days while answering questions, providing guidance and instruction on operations and the computer system. o Handle requests for information, maintain electronic and hard copy files, and process data into the computer system; retrieve files for various departments and provide general clerical duties such as faxing, mailing, and photocopying. o Upheld customer first-call resolution standards with exceptional service and knowledge of sales, repair, billing, and retention; expanded and retain existing partnerships while sustaining optimal quality and continuous service. I am a detail and accuracy-oriented individual with excellent critical thinking skills. If you are seeking a high-level administrative assistant who delivers detailed and organized support within multiple fields and cultures, then I am your candidate.